Negotiation and Conflict Resolution Diploma Program

“Negotiations has fundamental role in daily life because relations are governed by the following trimester: agreement, disagreement, and conflict. In conflict and disagreement, you can play a role in resolving conflicts through employing different techniques, such as mediation.”

About the Program

This diploma program aims to raise the competency of those who work in the field of negotiation and conflict resolution by providing them with theoretical foundations and practical training, and thus help them gain the required skillset for negotiation and conflict resolution through:

  • Expanding and deepening their knowledge in negotiation techniques and their ability to set goals, in addition to training them to gain the skills necessary for managing all negotiation and conflict resolution phases, and to build trust in order to achieve the goals of the ongoing negotiation and conflict resolution.
  • Deepening their understanding of the opponent’s strategies and their ability to identify them in order to utilize suitable tactics.
  • Teaching them how to identify the right approach for the golden rule: How to win and reach win-win solutions with the other party for a successful and sustained relationship.
  • Introducing them to mediation and negotiation launch techniques and skills, and making them capable of reaching the first threshold in conflict resolution.

The diploma program offers scientific and practical approaches for acquiring a series of tools which are important for 3 vital fields: negotiation, mediation and conflict resolution.


This program aims to help students:

  1. Gain practical knowledge and operational tools for the negotiations, mediation and conflict resolutions processes.
  2. Learn practical approaches to ensure successful negotiations and maintain strong, sustainable relationships with the other party.
  3. Develop the ability to distinguish between what is fundamental and what isn’t in an issue that is being negotiated, or which requires mediation and conflict resolution.
  4. Gain the skills necessary for cross-cultural communication, especially for those who work in the field of international affairs.
  5. Develop the ability to resolve conflicts through negotiation and mediation, and achieve the goal with minimal losses.
  6. Analyze personal experiences through negotiation, mediation and conflict resolution within their professional environments.
  7. Boost their energy and enhance it through training until they effectively gain required skills.
  • Have you mastered the basic negotiation skills?
  • Do you wish to build long-term partnerships?
  • Do you wish to be a mediator between parties involved in a conflict?
  • Do you have the techniques and skills required for resolving conflicts?
  • Does your organization have qualified professionals specialized in negotiations and conflict resolution?

The answer to these questions is the core of the “Negotiation and Conflict Resolution Diploma.”

This Program is Ideal for:

  • Those who are interested in improving their negotiation skills and ability to resolve conflicts within their community or organization.
  • Where there is grave need for negotiation conferences and the ability to communicate with others who have different opinions and do not agree with us
  • If your job required managing teams, building companies, negotiating a contracts or agreements, and representing your organization during regional and global conferences.

Target Trainees:

  • Law graduates.
  • Lawyers of all specialties.
  • Legal departments/firms consultants.
  • Diplomats and ministries of foreign affairs employees.
  • Employees of NGOs and government organizations.
  • Managers of negotiation and conflict resolution departments.
  • Legal affairs officers.

Program Details

The program spans 12 months, where trainees develop practical knowledge through an approach based on the direct application of theoretical knowledge using case studies, mental exercises and hand-on projects. Moreover, there will be real simulations of the local environment and within public and private firms, in addition to the international environment, which provides trainees with negotiation, mediation and conflict resolution skills through dealing with different nationalities and international organization. This means that knowledge accounts for 40% of the diploma’s time, while practical exercises account for around 60% and even more.

Program Stages

The diploma program is offered in 3 main stages, and at the end of each stage, trainees test their skills through a news model for testing competencies, which is based on practical cases in the field of negotiation and conflict resolution.

The following schedule illustrates in detail the three stages which a trainee undergoes for 12 months:

Stage 1:

  1. Six-week training sessions through which trainees are handed the documents for the first evaluation.
  2. Trainees are allowed a certain period of time in order to study and prepare for the first evaluation.
  3. First practical cases execution (basic negotiation skills).
  4. Announcement of the first evaluation results.

Stage 2:

  1. Six-week training sessions through which trainees prepare for the second practical case.
  2. Trainees are allowed a certain period of time in order to study and prepare for the second evaluation.
  3. Second practical cases execution (mediation and conflict resolution).
  4. Announcement of the second evaluation results.

Stage 3:

  1. Research period where trainees are assisted in choosing a topic for their final project.
  2. Trainees are allowed a certain period of time in order to study and prepare their final projects.
  3. Handing and discussing final projects.
  4. Announcement of the final scores of the project and diploma.

Program Content

Stage I:

  1. Introduction to the science of negotiation.
  2. Negotiation skills.
  3. The merits of negotiation.
  4. Presentation skills.
  5. Preparing for negotiations.
  6. The art of persuasion and influence.
  7. Introduction to public relations.
  8. Body language.
  9. Advanced negotiation techniques.
  10. Business negotiations strategies.
  11. Managing international negotiations.
  12. The art of etiquette and protocol.

Stage II:

  1. Introduction to mediation and conflict resolution.
  2. Conflict analysis models.
  3. Managing workplace conflicts and decision-making.
  4. mediation process steps.
  5. Communications skills for mediator.
  6. Conflict resolution strategies.
  7. Communication and dialogue management.
  8. Effective communication during crises.
  9. Building reputation (practical cases).
  10. Cross-cultural communication skills.
  11. Conflict, social 8585networks and communications technology.
  12. International field work for resolving conflicts and peacebuilding.

Stage III:

  1. The mechanisms of comprehensive research in the fields of negotiation and conflict resolution.
  2. Negotiation and conflict resolution tools for career development.
  3. Scientific research tools in negotiation and conflict resolution sciences.
  4. Final project.


  1. The Secrets of Power Negotiating, by Roger Dawson
  2. Art of Negotiating, Updated Edition: How to Close Any Deal, by Gerard I. Nierenberg
  3. Fearless Negotiating, by Michael Donaldson.
  4. Introduction to Political and Social Negotiation (Alam Al Maarifa Series), by Hassan Mohammed Wajih.
  5. The Definitive Book of Body Language, by Allan and Barbara Pease.
  6. The Psychological Foundations of Public Relations, Nezar Mihoub.
  7. Everything You Need to Know About Public Relations (Parts I and II).
  8. The New Public Diplomacy: Soft Power in International Relations.
  9. The Art of Contemporary Diplomacy.